Track points
Record the balance before activity and after the stated posting delay. Note game category, title and balance type.
Live play, bonus funds or specific categories may count differently.
Tiers and redemption
Compare required points, benefits and the end of the status period. Check whether redemption reduces the balance.
Confirm each redemption and review history before repeating it.
Loyalty, VIP and cashback
These are related but separate mechanisms. Points measure progress, VIP describes status and cashback uses its own calculation.
Check qualification, timing, wagering and delivery for each one.
Missing progress
Wait for the published update interval, then report the exact period, title and balance type.
A screenshot with private data removed can help identify the issue.

