Open the designated APK route
Use the mobile app page and choose Android. Confirm filename, source and version before installation.
Avoid unrelated APK catalogues. If Android asks to allow this source, limit the permission to the installation and revoke it afterwards.
Device requirements
Android 6.0 is the stated minimum. Free storage, a stable connection and updated system components are also relevant.
An older installed package can conflict with a new file. Compare versions before clearing application data.
Update and sign in
Update from the same product route. Balance, favourites and account history belong to the account rather than the APK.
After a password change, replace saved credentials. Do not create a second account because the app fails.
Use the browser as a control path
The responsive mobile site requires no installation. If browser login works, focus on APK version, cache or permissions.
If both channels show the same account message, investigate the account status.
