Prepare the account before requesting a withdrawal
Complete the profile, check the verification area and confirm that the deposit has cleared. Inspect the withdrawable balance rather than relying on the total amount displayed during an active bonus.
Open the cashier withdrawal option, select a method offered for that account and review the amount before confirming. Keep the request reference and the status shown in transaction history.
Published approval windows by amount
The terms distinguish approval from payment arrival. The following windows apply to accounts that have completed the required KYC checks. Weekends and public holidays are excluded where the conditions refer to working days.
A lower amount and a higher amount can therefore have materially different review windows. The account status and the current conditions should be checked before treating a request as overdue.
| Request amount | Published account-approval window | Important detail |
|---|---|---|
| Up to €499 | 5 minutes to 12 hours; at most 2 working days | Completed KYC required |
| €500 to €4,999 | 5 minutes to 48 hours; at most 5 working days | Provider delivery is separate |
| €5,000 to €29,999 | Within 30 working days | Weekends and holidays excluded |
| €30,000 or more | Individually agreed conditions | Contact account support |
Why verification can delay approval
The account may require identity and payment-ownership evidence before completing the request. A readable document, matching personal details and an instrument belonging to the account holder reduce avoidable follow-up requests.
A document upload is not the same as accepted verification. Check whether the status is submitted, under review or approved, and respond to the specific missing item rather than uploading unrelated files repeatedly.
Withdrawal method and ownership
The terms generally direct funds back through the method used for depositing. If that instrument cannot receive a withdrawal, an alternative verifiable route may be required.
A method shown for deposits is not proof that it supports outgoing payments. Inspect the withdrawal section itself. The recipient details should belong to the same account holder.
Pending, approved and received are different states
Pending usually means the account request has not completed approval. Approved indicates that the casino-side stage has progressed, but banks, wallets and clearing systems can still need time.
If the request is approved but has not reached the destination, ask for the payment reference and compare it with the receiving provider. If it is still pending, ask what account requirement or review stage remains.
How to escalate a delayed withdrawal
Send support the request ID, amount, date, method and current status. State whether KYC is approved and whether an active bonus remains. This creates a clear account of the request without sending full card details or passwords.
If the ordinary support process does not resolve the case, the product lists complaints@v.vegas for complaints. Keep earlier correspondence and ask for an explanation linked to the actual request and applicable condition.
