Reset through the registered email
Choose Forgot password in the login form and enter the exact email attached to the account. If several requests were made, open only the newest link because older messages may expire.
Check spam, filtering rules and spelling. A missing email does not prove that the account was removed. Record the time and the exact on-screen message.
The old mailbox is unavailable
Automated recovery can only use the stored address. Support must associate the user with the existing account through the designated account process.
Provide the former address and an approximate registration period. Never send a password or full card number, and upload documents only through the requested verification flow.
The reset link fails
Open the latest link in the same browser. Check the device clock, blocked scripts and connection, then request no more than one fresh message.
If an account review or KYC message appears, the password is no longer the main issue. Follow the account instruction instead of registering again.
Secure the restored account
Create a unique password and update stored credentials on every device. Review email, phone, currency and transaction history after login.
Unknown access or unexpected changes should be reported immediately while the account is secured.
